OFFICE OF STAFF ADVOCACY & SUPPORT
Our Mission Statement: The Office of Staff Advocacy & Support is dedicated to offering a neutral, impartial, and confidential space for Texas A&M University staff to voice their concerns and seek assistance with University-related questions or complaints. Our services are voluntary, providing staff members with an informal and private setting to discuss and address employment-related issues.
We continuously strive to identify systemic issues and provide recommendations to the University. We are committed to independence, impartiality, fairness, objectivity, and respectful concern for the welfare of all University community members and the institution’s well-being. The Staff Advocacy & Support office works to ensure fair and equitable administration of processes and does not side with individuals or the University. The Office helps the University uphold the core values of Excellence, Integrity, Leadership, Loyalty, Respect, and Selfless Service.
About the Office of Staff Advocacy & Support
What We Do:
- Listen to your concerns
- Provide information on university policies and procedures
- Clarify and discuss issues
- Help identify various options for resolving problems
- Gather information and refer you to other resources
- Offer coaching to prepare you for difficult conversations
- Track and analyze perceived issues and trends
- Advocate for fair processes and equitable application
- Recommend improvements to university policies, rules, or procedures
What We Don't Do:
- Make decisions or determinations of fact
- Establish, modify, or override policies
- Provide legal advice
- Offer psychological counseling
- Participate in grievances or other formal processes
- Take action on behalf of individual staff members
Office of Staff Advocacy & Support Directory
Sarah Franke
Director of Staff Advocacy & Support- (979) 847-8615
- sfranke@tamu.edu
- Jack K. Williams, Suite 302
Ashley Winterrowd
Staff Support Specialist- (979) 458-0743
- awinterrowd@tamu.edu
- Jack K. Williams, Suite 302
For Immediate Assistance
The Office of Staff Advocacy & Support is not a crisis service. For immediate assistance or an emergency, please contact University Police or call 911.
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Upcoming Events
Get a free, confidential preventive health checkup from Catapult Health at the General Services Complex. Eligible employees and covered spouses enrolled in the A&M Care health plan can complete this checkup to meet part of the two-step wellness program requirement for the Texas A&M System Wellness Incentive Program. Registration is required.
Learn how to use approved generative AI tools to streamline administrative and daily tasks in this interactive virtual course.
In this pre-retirement counseling workshop, professionals from Human Resources & Organizational Effectiveness (HROE) will review the logistics of retiring from Texas A&M University and your mandatory retirement program, Optional Retirement Program or Teacher Retirement System of Texas.